SHIPPING & RETURN
WHAT'S THE RETURN POLICY?
All returned items must be back at our warehouse within 15 days of the customer receiving the order. Anything received to our warehouse after 15 days will be denied. If the return is denied, you will need to contact us to pay for it to be shipped back to you. All returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs. All sale and clearance items are FINAL SALE.
Juliet Label is not responsible for lost or stolen packages. All our shipments include tracking with delivery confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received it, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
CAN I CANCEL MY ORDER?
ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! Payment is processed automatically once the order is placed. Order processing is 1-3 business days. Order changes cannot be made. Your order will appear unfulfilled until it ships.
WHEN WILL I GET MY ONLINE STORE CREDIT?
Once your return is received and processed, we will email you an E-Gift Card that never expires. We ask that you would allow us two weeks to process your return and issue the store credit. Each E-Gift Card is valid only to the customer who purchased the items.
WHEN WILL I GET MY ORDER?
All orders placed Monday-Friday will be shipped out within 48 hours after payment has been cleared.
We do not ship on weekends. ALL ORDERS ARE SHIPPED MONDAY-FRIDAY.
Orders placed on Friday after 2pm will be shipped out within 48 hours of the next business day.
HOW TO RETURN?
Please ensure that the returned item is shipped back in its original form ( tags attached and unworn ) order number MUST be included in the return. Order number can be written on a piece of paper or on top of the packaging with sharpie. All returns without the order number will NOT be accepted. All items are inspected after arrival to determine if eligible for store credit.
Customer is responsible for return shipping costs. Customer must provide tracking information. We are NOT responsible for lost or stolen packages. If your return is LOST and we did not receive tracking information, we will not be able to process your return and you will NOT receive store credit.
We have a 15 day return policy which means we must receive the package back in our facility within 15 days. All returns that are received after 15 days will NOT be eligible for store credit. Items received after 15 days will be shipped back to the customer.